Team Store Assistance Center

Tips For Sizing Your Player

Here is some helpful information regarding sizing, to assist you in choosing the correct size for your player. We hope the tips below help guide you in the right direction for any sizing question you may have.Where to Find Sizing Charts:All items in

I need to change my order, after it has been placed. What do I do?

If a team store is still open, changes can be made to your order. You will need to email your order number and your request to [email protected]. They will make the requested change to your order and email you back with an updated receipt. If a

General Team Store Shipping Information

All orders will ship via UPS unless otherwise specified in your team store. Shipping TimelineShipping times vary depending on the items offered in your store. Most team store orders ship within 4 to 6 weeks after the store closing date, not the date

Do you offer refunds or exchanges on Team Store items?

Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made in any team store. This policy is due to the custom nature of the products being sold. Therefore all sales are final. To avoid ordering issues:. Use the size c

What I received does not fit, what can I do?

Check the size listed on your item and confirmation email to determine if you accurately received the size you ordered. If you did, unfortunately we cannot replace or exchange the item - Lax.com does not produce extra items in team stores, and we are

Missed Store Deadline - Store Closed

Unfortunately, if your team store is closed we are no longer able to accept additional orders. All items in this store are custom-made, and Lax.com places individual orders with each manufacturer immediately after the store closes. Because of this pr