How Long Does It Take To Ship Out A Custom Pro Strung Head?

Once your head is custom-strung to perfection, we ship it straight to your door, ready for action. Standard Stringing: 2-3 business days for stringing (This can increase during season). Rush Stringing: 1-2 business days for stringing. Add shipping ti

How Do You Ship Out Packages?

Orders fulfilled by Lax.com are sent via UPS. You can expect a UPS tracking number sent to you via email when your order is on its way!.

Do You Ship Internationally?

YES. Global delivery timelines vary and customs fees are the recipient's responsibility. Heavy items may incur additional shipping costs and delivery times. A copy of your order and US Customs form will be attached to the outside of all packages. Exp

Free Shipping

FREE SHIPPING OVER $99 on all domestic orders over $99. Excludes bulky items like goals, nets, rebounders, cases of balls, etc. This promotion also excludes Team Store orders for uniforms, team-branded apparel, accessories and protective equipment. F

My Order Says Delivered But I Don't Have It

Tracking numbers can take up to 24 hours to update.  If your order still hasn’t arrived please contact the carrier using the tracking number you were sent when your order shipped and start a claim.

My address is wrong, what do I do?

Please contact us through the form in our Help Center with the correct full mailing address and your order number within 24 hours from the time of purchase and we will do our best to make the changes. If it has been longer, you will need to contact t

My order was returned to sender. What should I do?

Please contact us through the form in our Help Center. You will need to let us know your new shipping address so the package can be rerouted. We offer this service as a one time courtesy.

How Do I Log Into My Account?

You can log in on this page. If you forgot your password, click “Forgot Password” and follow the prompts to reset it.

Forgot My Password

Go to this page to reset your password.  Click “Forgot Password” and follow the prompts to reset it.

Do You Offer Gift Cards?

Yes you can email gift cards in denominations of $10 - you can order gift cards online by clicking here.

Can I Use A Gift Card In A Team Store?

Unfortunately no. Lax.com Gift Cards are not valid on Team Store purchases - they can only be used when checking out on an order placed on the Lax.com website.

Do You Offer Free Returns?

You will have the choice to use a prepaid $9.99 shipping label for qualified items which will be deducted from your total return amount, or pay for your own label with the your carrier of choice. Field supplies such as goals, rebounders, balls, creas

My Head Snapped, What Do I Do?

Lax.com is proud to be an Authorized Dealer for the brands we sell online and at our retail stores. Buying from an authorized dealer allows your equipment to be covered under the brand's limited warranty. Each product's limited warranty period is spe

Do You Offer A Warranty?

Lax.com is proud to be an Authorized Dealer for the brands we sell online and at our retail stores. Buying from an authorized dealer allows your equipment to be covered under the brand's limited warranty. Each product's limited warranty period is spe

Donations and Sponsorships