Returns Icon Start a Return New, Unused Products

All items purchased from Lax.com that are accompanied by a manufacturer warranty which can be found below.

EAST COAST DYES
EAST COAST DYES
CASCADE
CASCADE
MAVERIK
MAVERIK
GAIT
GAIT
WARRIOR
WARRIOR
STX | NIKE
STX | NIKE
BRINE
BRINE

Team Store Warranty Information

All items purchased from LAX.com, Lax.com Team Stores & ZIMA are accompanied by either a limited warranty or manufacturer warranty.

There are no cash refunds for any items covered under either warranty.

View Team Store Warranty Details

Satin Heads Warranty

For information about our Satin Heads warranty policy, please visit our warranty page.

View Satin Heads Warranty Details
All articles

Returns, Refunds & Warranties

Do you offer refunds?

Visit our returns page to learn more: https://www.lax.com/pages/returns. You can also visit our Help Center and request further assistance if needed.

How do I make a return?

🔄Start Your Return. 1. Start your return process by pressing on the button above.  You will have the choice to use a prepaid $9.99 shipping label for qualified items which will be deducted from your total return amount, or pay for your own label wit

Helmet Returns, Custom Stringing & Final Sale Items

Custom items, like stringing, can not be returned and we won't ship a custom job until it passes our quality control standards of our head stringer. Cascade helmets have a $35 restocking fee, if returned, that is enforced by Cascade. Warrior custom h

Shoe and Cleat Return Policy

Shoes and cleats must be returned in their original packaging (i.e Nike/New Balance branded box) for re-sale purposes. The branded shoe box must be placed in another box to prevent damage to the branded shoe box being returned to Lax.com. Do not tape

Do you offer exchanges?

LAX.com does not offer direct exchanges, due to inventory constraints. Please follow the return process for your items and place a new order for the desired products.  The return process can be found here: https://www.lax.com/pages/returns

Warranty Information

Lax.com warranties fall under four different categories.    You can learn more about our warranty policies for equipment, Zima, satin chrome heads and team store purchases on our warranty page, which can be found here.   For quicker information you c

My head snapped, what do I do?

Lax.com is proud to be an Authorized Dealer for the brands we sell online and at our retail stores. Buying from an authorized dealer allows your equipment to be covered under each of the manufacturers brand limited warranty. Each product's limited wa

Do You Offer Free Returns?

You will have the choice to use a prepaid $9.99 shipping label for qualified items which will be deducted from your total return amount, or pay for your own label with the your carrier of choice. Field supplies such as goals, rebounders, balls, creas

Do You Offer A Warranty?

Lax.com is proud to be an Authorized Dealer for the brands we sell online and at our retail stores. Buying from an authorized dealer allows your equipment to be covered under the brand's limited warranty. Each product's limited warranty period is spe

What do I do if my order is returned but I still haven't received the refund?

If your order was returned and you haven't received the refund, please confirm if the tracking shows that we received the item back in our warehouse.  It can take up to ten business days for a return to be processed once it has been received by our w