Web Order Assistance Center

How do I cancel my order?

To cancel your order, visit our Help Center. Orders can only be canceled before they have been picked by our warehouse team.  If your order has been picked, it cannot be cancelled.  If your order has already been shipped, and you have received a trac

Tips For Sizing Your Player For Uniforms & Protective Gear

What should I do if I didn't receive an order confirmation email?

If you did not receive a receipt via email for your order, please double-check if the email address attached to the order is correct. For instance, if there is a typo like 'gmail' instead of 'gmail.com', it may prevent the confirmation email from bei

What happens if my item is out of stock after ordering?

In the event that an item you ordered becomes unavailable or out of stock, the order will be canceled, and a refund will be issued. You will be notified via email about the refund details. We apologize for any inconvenience this may cause and suggest

How do I deal with an order that has been automatically cancelled as possible fraud?

If your order was flagged and cancelled due to potential fraud by our automated system, which is based on Shopify's fraud detection, it will automatically cancel and refund the order. To place a new order, we suggest using a different credit card or

How can I get a copy of my purchase receipt?

If you need a copy of your purchase receipt for warranty or other purposes, please fill out this form with your order number, and we can resend the order confirmation email. Ensure your email contact information is up to date to facilitate this proce

Free Shipping Policy - Web Orders

The free shipping policy applies to Lax.com web orders only.   It does not apply to Team Store orders. We hope this information makes ordering easier. If you have any questions, visit the Help Center for further assistance.