Shipping

Shipping Timelines

Our processing time before an order ships is typically 1-2 business days, excluding weekends and holidays. This applies to all orders placed before 12pm EST. Please note that during peak times (holidays & season) there might be slight delays. Gener

Can I upgrade my shipping speed for my web order after placing an order?

If you feel your web order might not arrive by your anticipated date, there might be an option to upgrade the shipping speed. Please reach out to our Help Center with your order details so we can assist with potential shipping upgrades if applicable.

What is your shipping policy? How do you ship out packages?

LAX.COM offers various shipping options, including free shipping on orders within the continental US (excludes heavy items). General shipping information is listed below, but you can view our complete Shipping Policy, to understand all the guideline

What if my package gets lost or arrives damaged?

At Lax.com, we strive to ensure every order reaches you in perfect condition but we unfortunately can't control a package once it has left our facility. Please note that tracking numbers can take up to 24 hours to update. If your order still hasn’t

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. Tracking information may not be immediately available after your order is placed. It can take up to 12 hours for the number to become active

Do you offer overnight shipping?

Yes, we do offer overnight shipping for domestic orders only. Please keep in mind that the order processing can take up to 24 hours. Orders must be placed by 12PM EST, M-F. Overnight delivery does not include Saturday or Sunday. If you place your o

My Order Says Delivered But I Don't Have It

Tracking numbers can take up to 24 hours to update. If your order still hasn’t arrived please contact the carrier using the tracking number you were sent when your order shipped and start a claim. If you need further assistance feel free to visit ou

My order was returned to sender. What should I do?

Please contact us through the form in our Help Center. You will need to let us know your new shipping address so the package can be rerouted. Also include your order number. We offer this service as a one time courtesy.

My address is wrong, for my web order, what do I do?

Please contact us through the form in our Help Center with the correct full mailing address and your order number within 24 hours from the time of purchase and we will do our best to make the changes. If it has been longer, and you have already recei

Do You Ship Internationally?

YES. Global delivery timelines vary and customs fees are the recipient's responsibility. Heavy items may incur additional shipping costs and delivery times. A copy of your order and US Customs form will be attached to the outside of all packages. Exp

Free Shipping Policy - Web Orders Only

The free shipping policy applies to Lax.com web orders only. It does not apply to Team Store orders. We hope this information makes ordering easier. If you have any questions, visit the Help Center for further assistance.

What happens if my order is delayed or not delivered by the expected date?

We deeply apologize if your order has not arrived by the expected date. Occasionally, delays may occur due to issues with the shipping carrier, such as UPS, which are beyond our control. We suggest reaching out directly to UPS to get further updates

How can I resolve an issue with my order not being delivered by UPS?

If your order has been shipped out but UPS does not have possession of the package, it may be an error on UPS's end when scanning it in. We recommend contacting UPS directly until you receive further updates from us. If UPS claims they delivered it b