How can I resolve an issue with my order not being delivered by UPS?Updated 10 hours ago

If your order has been shipped out but UPS does not have possession of the package, it may be an error on UPS's end when scanning it in. We recommend contacting UPS directly until you receive further updates from us. If UPS claims they delivered it but there is no proof and you did not receive it, start by filing a claim with UPS. If they cannot locate the package and the claim has been issued to us as the sender, we will assist you with the next steps, which may include issuing a refund.